SHIPPING COSTS
Rocket Toys offers FREE shipping within the Netherlands, Belgium and Germany with orders of €49 or more. However, we also ship worldwide and offer favourable shipping costs to other countries. An overview of the shipping costs can be found below. (All sales prices stated alongside the products do not include shipping costs.)
| Destination | Shipping costs | Free shipping above |
| Netherlands | € 4,90 | € 49 |
| Belgium | € 4,90 | € 49 |
| Germany | € 4,90 | € 49 |
| Other EU countries (selected) | € 6,90 / € 9,90 | € 69 / € 99 |
| Rest of the world | € 49,95 | € 400* |
* prices excluding 21% VAT
| Other EU countries | ||
| Austria | ||
| Denmark | ||
| France | ||
| Luxembourg | ||
| Poland | ||
| Czech Republic | ||
| Switzerland | ||
DELIVERY
Orders are usually processed within 1 working day and otherwise the next working day. The order will be delivered within 1 - 3 working days within the Netherlands, Belgium and Germany.
99% of orders within the Netherlands are delivered the next working day after shipment. Orders with a delivery address in one of the other countries than the Netherlands, Belgium and Germany will be delivered within a few working days.
EXCHANGES
It is possible that the order didn't meet your expectations. If you wish to exchange a product, we kindly ask you to return the product (within 14 calendar days of receipt) and place a new order for the product you wish to have. The purchase price of the returned product will be refunded within 3 working days using the payment method you used when placing your order. Products with a discount from 40% and above may not be exchanged or returned.
RETURNS
Returns are allowed within 14 calendar days after receipt of your order if unused, undamaged, unworn and in the original undamaged packaging and if applicable with attached labels.
Return service The Netherlands, Belgium and Germany
We can send you a return label by e-mail which you can print and attach on the box. We will charge a fee of € 5.95 on your credit note. Send an e-mail to [email protected] with your name and order number and we will send you a return label.
Returns from other countries
Our return service is not yet available outside The Netherlands, Belgium and Germany. You need to send your return postage prepaid to us:
Rocket Toys
Hilhorststraat 43
3755 SV Eemnes
The Netherlands
The costs to return products are your responsibility. We do not accept unstamped shipments and cannot be held responsible for missing return shipments. You need proof of shipment for this, which you can request at the post office.
If the order value falls below €49 due to your return shipment, postage costs of €4.90 will be charged afterwards. Have you used a discount code? And if the purchase amount after return is below the minimum spendable amount for which the discount code is valid, then the discount will expire.
We reserve the right to decline your return if we see or suspect that the product has been used, damaged or if the packaging has not been handled with care.
Articles with 40% discount or higher may not be returned. If you return an item with 40% discount or higher, it will not be processed.
If a parcel is not collected by the customer at a postal service point and returned to Rocket Toys, the return costs of €6.95 will be charged to the customer.
We only accept returns that are sent directly to our return address, read all about returns here. If the customer refuses a package and returns it to the manufacturer (in case of drop shipment), the return costs are for the customer. Always follow the return instructions to avoid this.
ORDERING
Placing an order with Rocket Toys is very simple. Add the product you wish to order to your cart by clicking on the 'add to cart' button. You can then continue shopping and add more toys or other products to your cart. Do you want to view the contents of your cart while shopping? Click on the cart in the top right of the webpage.
Do you want to complete your order? Click on the cart in the top right, then click on the button 'complete order'. On the overview page, 'my cart', you can see which products you have added to your cart. By clicking the 'complete order' button, you can start the ordering process. You can now enter your details, choose a payment method and complete the order.
As soon as your payment has been successful received, you will receive an E-mail confirmation of your order within one hour. (The order confirmation may end up in your spam folder.)