Customer service
Do you have a burning question? Are you looking for advice on toys or other product(s)? Or would you like to tell us what we are missing in our online children's shop? Feel free to contact us by phone, WhatsApp, by E-mail or by using the chat function.
Call: +31 (0)85 - 301 95 94
Whatsapp: +31 (0)6 - 83 38 02 55
E-mail: [email protected]
In order for us to help you in a more timely manner, we have created a list of our most frequently asked questions. By using the list it may be possible to find the answer you are looking for even sooner.
Dutch commercial register number: 87232774
VAT number: NL004379271B62
Rocket Toys
Contact us
Frequently asked questions
Ordering from Rocket Toys
• Select the product that you would like to purchase by clicking on it.
• Add the product to your cart by clicking on the 'add to cart' button.
• The product has now been added to your cart and you can continue shopping.
• You can complete your order by clicking on the 'complete order' button.
• Enter your details and select a payment method.
• Check your order using the overview page and click on the 'buy' button.
• You will now be sent to a secure payment environment to pay and complete your order.
• You will receive an E-mail confirmation of your order from Rocket Toys.
All products which are visible in our online toyshop are in stock unless explicitly stated otherwise. If a product has a longer delivery time, this is stated alongside the product.
If your order has not yet been shipped, it is possible to change the order. If you wish to change part of the order such as to add products or to change the address, please contact us as soon as possible.
If we have not yet shipped your order, it is still possible to cancel it. In order to do so please contact us as soon as possible.
It is possible that your order confirmation is in your spam folder. If this is not the case, please contact us so that we can resend the confirmation.
Payment
You can pay for your order using one of the following payment methods: Visa, MasterCard, PayPal, American Express, iDeal, Klarna, Bancontact/Mister Cash, KBC, Cartes Bancaires, SOFORT Banking or Giropay. Payments take place in a secure environment and your details are encrypted and sent via SSL.
All prices in our online shop include 21% VAT.
All prices in our online shop include 21% VAT. If you live outside the European Union, you do not pay VAT. This is automatically deducted during the ordering process.
Delivery
Rocket Toys offers FREE shipping with orders of €49 or more when shipping to the Netherlands, Belgium and Germany. Shipping is also free to other selected countries with the European Union with orders over €69 or €99, depending on the country. With orders over €400 (excl. 21% VAT), shipping is free to all countries outside the European Union. Click here for an overview of countries and shipping charges.
Orders are usually processed within 1 working day and otherwise the next working day. The order will be delivered within 1 - 3 working days within the Netherlands, Belgium and Germany.
99% of orders within the Netherlands are delivered the next working day after shipment. Orders with a delivery address in one of the other countries than the Netherlands, Belgium and Germany will be delivered within a few working days.
Of course! It's nice to know when to expect your order. Once your order has been sent, we will send you an e-mail with your track & trace number. This number allows you to easily track your order.
Exchanges and returns
If you want to exchange a product, we kindly ask you to return the product (click here for more information about returns) and to place a new order for the product you would like to have. The purchase amount of the returned product will be refunded within three business days via the payment method used for placing that order. Products with a discount from 40% and above may not be exchanged or returned.
Yes! If the product is not satisfactory, you may return it within 14 days of receiving your order(s) provided that it is unused, undamaged, unworn and in the original packaging and where applicable, with the attached labels. Articles with a discount of 40% and above may not be returned.
Return service The Netherlands, Belgium und Germany
We can send you a return label by e-mail which you can print and attach on the box. We will charge a fee of € 5.95 on your credit note. Send an e-mail to [email protected] with your name and order number and we will send you a return label.
Returns from other countries
Our return service is not yet available outside The Netherlands, Belgium and Germany. You need to send your return postage prepaid to us:
Rocket Toys
Hilhorststraat 43
3755 SV Eemnes
The Netherlands
The costs to return products are your responsibility. We do not accept unstamped shipments and cannot be held responsible for missing return shipments. You need proof of shipment for this, which you can request at the post office.
We reserve the right to decline your return if we see or suspect that the product has been used, damaged or if the packaging has not been handled with care.
Yes, you are responsible for the shipping costs of your return.
Other questions
We are ready to help you and answer all your questions. You can get in touch with us using the contact form or by sending an E-mail to [email protected]. You can also start a chat conversation with one of our employees via the chat function at the bottom right of the page. You can also send us a message via WhatsApp +31 (0)6 - 83 38 02 55 or reach us by phone via +31 (0)85 301 95 94
CW Digital
IBAN: NL60KNAB0258466480
BIC: KNABNL2H
Yes, Rocket Toys is registered with the Chamber of Commerce under number: 87232774. Our General Terms and Conditions have also been filed with the Chamber of Commerce.